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Two problems have become critical that AMEX used to excel at. 1. Busy signals and long waits for a human being after navigating a tedious set of voice menus to "narrow the problem down." They have told me for months they have a software problem, and I could tell by the agent's phraseology that the agents are sick of the complaints as much as the cutomers are.

2. They are going more an more with international call centers. As an American, I'd like to speak with an American call center. As well, there seem to be minor problems with the Mexico call center and, regarding the Phillipine call center, well, the women are knowledgable and friendly and communicate well, but the male representatvies much less so on all counts--unacceptable. I pay for a card for good customer serivce and that is less and less the case.


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