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Treatment received by manager, and staff at Sarasota Square, Westfield Shopping Center, Sarasota, FL was the worst I had ever received.
I entered the store about 4:30 p.m. on October 2, 2014 and was asked, by a woman, how I could be helped. I was explaining to the woman why I was in the store and an employee interrupted my conversation to inform the woman I thought was helping me that a doctor was on the phone for her. The woman offering to help me walked away and answered the telephone. After spending some time on the phone she hung up and began using the computer. I stated "You asked how you could help me and I've been ignored since", she responded "I had a phone call from a doctor", I stated "so what, you could have excused yourself", to which she replied "I'll be with you in five minutes" in a voice a mother would use when speaking to a child, or, as I witnessed while waiting for someone to help me, the same voice she uses with employees of the store. The woman who initially interrupted my explanation of what I needed came over to assist me. After spending an hour with the worker I was informed the lens would be available in seven to ten days. I asked why as lenscrafters advertises glasses in about an hour. I was informed the lens needed to be ordered. This was AFTER the helper phoned the lab and asked if the lens needed was in stock. I mentioned her contacting the lab and she informed me the lab personnel told her the lens needed to be ordered. I asked why she would not have told me sooner the lens was not available, to which there was no response. I departed the store at that time.
It appeared to me the lack of customer service at that store is due to the lousy attitude and behavior of the manager.
Attempting to contact executive offices has been an experience just as impossible as the experience received within a lenscrafters store.


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