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My name Is Alice Jordan, I called Lencrafters today In Macon Georgia, on Riverside Dr. When the young lady answered the phone, I asked if I could speak with Denise the associate that assisted me on my prescription last week; this was my very first visit with Lencraters, and very first time ever having to purchase glasses. The lady that answered the phone stated that Denise was busy, so I asked her; maybe you could assist m call? So when I began to ask my questions, which was If I purchase a frame similar to the one that I picked out for the lenses that was being made, is it possible, that I could come in and purchase something similar that would fit the my prescriptions, and pay the difference on the that frame, but get something that I'm pleased with.

She was very rude; her reply was in an angry voice, Ã?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½ThatÃ?Æ?Ã?¢Ã?¯Ã?¿Ã?½Ã?¯Ã?¿Ã?½s why we want you to pick out what you like when you come in. The tones that the manager took with me over the phone convince me to never purchase glasses from Lencrafters.

I stated Maybe I should just cancel my order, she hung the phone while I was talking, I am very disappointed and upset with the service I received today. I called back and spoke with Sam, he stated ½that he did not know who I spoke with; I explained to him that it was a Caucasian lady. I asked if I could speak with the manager. He stated that he would give the message to Denise. When I finally spoke with Denise she stated that it was the manager that hung up the phone while I was speaking with her. Im spending over $533.00 for glasses and to be handled like I by the manager of the store In Macon Georgia, Is just not acceptable!!!!


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