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To whom it may concern,
My name is Renee.I wanted to share my experiences with Discount Tire.
I have been going to your shop for several years. Everytime I walk into your shop I'm always greeted with a pleasant knowledgeable employees. They have always be flexible when it comes to making appointment's and time spent doing the job. Everytime I pull up to get my air pressure checked I never wait long.The employees always try their best to explain everything while making the sale. I have purchased a several sets of tires and I have sent several new business to discount tire. With all of that said I had to go to discount tire today because my tire was flat when I was heading to work. I had to leave my truck at your shop for several hours because the wait was 3 1/2 hours and i had to go to work.Someone left a message saying my truck was done. When I got there the manager said the cost to fix my tire is FREE. I asked why and he said we take care of our good clients. WOW!!! What a nice thing to happen specially around the holidays. I wanted to thank everyone who paid it forward.

On another note.....I had mentioned I have sent new business to your store a few times.may setting up some type of referral program. I do it with my clients and it really helps to increase business and keep my long time client's. I use a point and a percentage system. Just something to think about.

Thank you again for the fantastic customer service at your Round Lake IL. Discount Tire

Renee


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