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I have been a loyal customer at Starbucks Beverly Center for many years. During this time period I have seen many changes. The staff that presently works there are rude, lazy and unprofessional. They stand around talking while customers are waiting. I ask for decaf coffee and is always told that they don't serve decaf and I have to get a decaf americana. I asked if I could get a pour over and was told that they don't do that and I might want to go to Coffee Bean. I am very displeased with the service I continue to get there.


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