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After 30 years. I am closing all my accounts, personal and business as well as debit and credit cards because Capital One Customer Service has gone down hill and fast. Specifically, the bank manager makes promises and doesn't keep them, ignores personal concerns, abuses his perceived power.
Making calls to "customer advocacy" takes a half an hour of transfer calls to people who DON'T CARE. This word must travel fast to any potential customer. AVOID CAPITAL ONE AT ALL COSTS or it will cost you.


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