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Ive been on hold for over 45 minutes. When purchasing my furniture I was told that removal of old furniture was included in the delivery fee. I asked multiple times and even had the employee radio a supervisor to make sure that they would be picking up the old furniture when delivering and I was assured multiple times that they would take my old furniture. Now once Ive finally got through to customer service they want me to make another purchase pay for delivery AGAIN and pay an additional fee for removal because the sales representitive didn't charge me for removal by mistake. And the customer service I recieved was basically useless. They told me i need to drive to the store to talk to them in person because there is nothing they can do to help over the phone... After 1 hour and 45 minutes on the phone no resolution has been reached and I now have to go back to the store I made my purchase at because nothing can be done over the phone. Don't waste your time with calling customer service or shopping at ikea. They have absolutly the worst customer service I have ever experienced!


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