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I use the store in Manhattan at Park Avenue and 49th Street (diagonally across Park Ave from the Waldorf) fairly regularly. Most often I find the staff very disengaged from the customers. Today, the person who took my order (she was idle and did call me "next"), proceeded to work on opening coin rolls rather than do my order, which was a cup of coffee. She asked some other employees to get it, but either no one heard her or they ignored her. Finally after opening several rolls of coins and filling her register drawer, she complained about the other employees, and got my coffee. It wasn't very long, but I felt like I was the last priority, not the first.

I was in the customer service business with a world class company noted for WoW'ing the customer. I would never have tolerated this behavior, and I certainly would have been aware if there was a pattern love he this at a particular store, which there is in the case of this Starbucks location.


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