Flag Burlington Coat Factory Customer Service Review

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I like shopping at Burlington Coat Factory. I like the variety and types of items in the store, and the great price deals. I live in Henderson, Nevada so the store on Stephanie Street is where I like to go. Recently I bought a pair of sneakers, and waited a while to actually wear them, although I had tried them on in the store (it's still been sandal weather here). I had only walked 2 blocks in them, when I realized that they were hurting my foot, so although I didn't have the receipt or tag, I had given my phone number at the store. It turns out that I didn't get them at Burlington (I was across town and had stopped at another store on the way back, but I forgot!). When I went in to Burlington, 2 women helped me out by looking up my past purchases, and by trying to find the item number of the shoes, since there were no more on the shelf. Finally I remembered that I had purchased the shoes somewhere else. I felt foolish for taking up their time, but Shea and Raiveen (I asked for their names) were so kind and friendly and helpful, that I actually felt good when I left the store, despite what had happened. Then I remembered another reason that I like shopping at Burlington Coat Factory - the honest-to-goodness helpfulness and friendliness of the staff. (I think this is the wrong place to post this, but I didn't purchase anything my last visit to get a receipt to take the survey.)


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