Flag Nike Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Having been a heavy online shopper for years. Most of my household items including furniture were purchased online. Nike.com is so far the worst online shopping experience I've ever had so far.

On 11/19/2015 I purchsed items from Nike.com. Upon checking out, I chosen 1-day-shipping to make sure I would get it on time. Before I completed the transaction, their system shows shipment would arrive on 11/21/2015 before I confirmed the order. On 11/21, I checked the shipping status and it showed the shipment wouldn't be arrived until 11/23. Since it was my last minute purchased before I left the country for one month vacation, I have to receive it by 11/22, which is Sunday.
So I contacted Nike.com and told them it's their mistake for showing the delivery will be made on 11/21 but couldn't make it on time so I have to cancel it. At first Nike tried to shut me off by saying once it left their warehouse the shipment is out of their control. They even told me I have to contact Fedex myself to reroute the package. Since I've been a heavy online shopper, I knew Nike was lying. I had many experiences with RalphLauren.com and Amazon.com etc. to solve rerouting packages issue even when it's not the mistake from their side. So I told the person answered the phone that I am not going to contact FedEx myself for I am not the shipper to have the right to reroute the package anywhere. I requested the customer services to escalate the issue to his supervisor, Jacob, and demand to reroute the package back to Nike. The supervisor finally agreed after knowing no one will be there to receive the package and the package will be stolen for sure if sitting on my porch. I found that Nike.com's customer services are not helpful and they will try their best to push the trouble away from their hands even that means they have to lie. If it's not because I knew big company can definately reroute the package, I may end up calling FexEx for nothing and package will be sitting on my porch before it got stolen.

On 12/20 I returned to united States and noticed that Nike has not refund me. I contacted Nike again on 12/21 through their online chat. Nike acknowledged that package has been rerouted and I have never received the package. However, they also claimed it takes time to process refund and ask me to wait. While I requested a time frame waiting for refund, Nike's online chat replied and I quote "Sorry for the inconvenience, Jessica but we need more time for this. Rest assured, the refund will go back in your card as soon as possible" and "I know how you feel. Thank you for being a Nike+ member. We appreciate it".

Of course I wasn't going to let their lousy customer services off the hook so easy so I kept demanding them give me a time or else I was waiting for nothing. So the customer services agreed to do "extra mile" for me. That was exact words the person used, extra mile for me. She told me she has escalated the issue and will make my account on "high priority status" and "you will receive updates on your email from to time to time" and she demanded I close the chatting browser, end of the case. I wasn't letting her go by asking her what is preventing Nike from refund my money and she finally typed "Because UPS haven't returned the items to us yet". So what she has been telling me to wait and they will refund me as soon as possible is just BS?? In which part of the united states that takes more than a month to return a package? It's either they lost it or they didn't bother to update the return status. After I lost faith on Nike customer services, she finally said she would escalate to level 2 suport!

Nike's customer services will try their best to push your problem off then do their best to help you, period!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video