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Hampton Inn Grand Rapids north has very poor management. Reserved a banquette room over 30 days advance and when I arrived I was told reservation was canceled. No phone call or email from the hotel. We had two vehicles loaded and 30 guest on their way. Keep in mind Christmas Day so very stressful. When front desk gave us keys for banquette room it was a disaster. Trash everywhere from prior party. Had to wAite 45 minutes for staff to clean up for us. Oh yea we helped also just move things along quicker. Front desk Robert was professional apologizing for ruining the start of our Christmas party. Even after all this I still was charged full price. Called GM of this hotel this morning and still waiting for call back.


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