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I went to the Petaluma, ca location on the evening of Wednesday, Jan 06, 2016. I pay a monthly towel service and when I asked for a towel, they refused to give me one and told me I needed to go to Rohnert Park or Samta Rosa to set a towel. I tried to explain to them that I pay a monthly service, separate from my membership fee and they were clueless, telling me that they couldn't help me.


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