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I have been an American Express card holder since 12/1989. I have another American Express Card at Costco, and still another one at Macy's. I am going to destroy all my cards and no longer use them. About a month ago, I received a letter telling me that a new card would be sent out shortly and to destroy the old card. This I did when I received the new card. The problem was that with the future switchover at Costco, I presumed that this was a replacement card for my business card. I destroyed that card and began using this one for business expense. In one month alone, I added up over $6500 in business expense. When it was discovered that this was not a new business card, but a replacement card for an older card I had not used in years, I immediately called in and spoke to a pleasant lady. She said she would note in my file that I should have my bonus reward credits switched from the mistaken card to my business card. The credit at 1.5% was to be over $97.00, no small chunk of change for my business. She assured me at the time that this would be noted and would happen. Today I called in, and was online for 34 minutes, most of it on hold while I was switched around. Eventually, a supervisor informed me that there was nothing they could do for me. Nothing? I informed her that I would refer this to the Better Business Bureau, the State Attorney General's office, and also to our local ABC affiliate Problem Solvers. I have already gone out to Twitter and Facebook and expressed my opinion that I was lied to by American Express. Once I receive my rebate checks I will no longer use American Express. If anyone at American Express reads this you could probably check my account and see how much I have used my business card over the years. I will now switch to Chase Business Card. I feel very betrayed by my mainstay card. I went to Costco, and was informed that the switch over to Visa has been delayed slightly. But I will no longer use any of American Express cards. I feel betrayed and lied to. Additionally I was trying to run my store and stay online for those 34 minutes. I wasted my business time.


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