Flag Burlington Coat Factory Customer Service Review

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I frequent your store in Flemington, NJ.

Every time I need to use the handicapped dressing room it is blocked. I must move things staff have purposely used to block off half the dressing rooms, and unfortunately the half being blocked off contains the handicapped area.

In addition, the door closing the handicapped area has a a broken lock for well over a year.

Over the last two years, I have spoken with at least four managers regarding this, either at the store or in person.

Each assured me that the problem would immediately be resolved, yet every visit thereafter resulted in me having to remove the rolling racks of blockades time and time again. This past Wednesday, I was blocked access again.

As a disabled person, under law, I should have access to the dressing room for disabled customers dressing room.

Most managers told me that one staff member wished to only have one side of the dressing room open, and they would address the situation with her.

However when I was leaving the handicapped dressing room a few days ago, I asked an assistant, Nicole, why that area was blocked, she told me it was because an older staff member who runs that area only wants half of the dressing rooms open, unfortunately the handicapped one is not located in the open section.

To add insult to injury, about eighteen months ago, after I cleared a path into the handicapped room, secured the broken unlocking door with tissues, and was trying on clothes; a sales assistant banged on the door to tell me that I had to vacate.

I asked why and was told a mother and daughter wanted to use it.

I was shocked and uncomfortable. In a breaking voice, I got out that I was handicapped and need to finish, and I would be done in about five minutes.

I was told to hurry up!

Later that day, I called the store manager, someone who was substituting for the regular one who had recently had a child.

I am frustrated.


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