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Good evening I have a concern, I have a payment arrangement set for Friday, and when I go to use my stove the gas has been turned off. I don't understand how I will beheld responsible for late fees, reconnection, and without gas after an arrangement was set, and it wasn't my fault. I'm on short term disability and me and my family cannot go through the weekend without heat or hot water. Was told that it would take the next working day to reconnect. I need some answers or solutions. I can't understand for the life of me that when arrangements were made but nothing noted on the account.


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