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I sent this message to the customer service twice, but I did not get any replay to it:

Dear Sir or Madan,
I wanted to inform you that I was not satisfied with my stay at your hotel. Please share my experience during a 4 days stay:

1.First the room safe was not working. I called the front desk and it got repaired after a while.
2.The panoramic glass elevator did not work. After 2 days it got repaired
3.The shower was only warm, even on max temperature. The next day it was ok again
4.The internet did not work stable, 2 emails got lost that I wrote online. So I stopped doing that
5.The coffee whitener 3 times contained pieces instead of powder, so I bougt some milk
6.Your freezer turned my milk into a 1 kilo ice block over night. So no milk
7.The notes paper was not refilled after I had used the last sheet, so I used my own paper
8.On your homepage it is stated. „beach access“, however this is not true. There is no beach access from your hotel. One has to walk all the way down the public road.

This 8 issues in 4 days are way too much to be 100% satisfied. But when I informed the staff at the from desk on checkout, I was told that now there was nothing that could be done, I should have complained earlier and above all I had the lowest rate already and therfor it could not be reduced further. This was very disappointing.

Ronald S.
Germany


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