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Following procedures presented to us by your staff to resolve getting three pairs of eyeglasses, correct, properly fitted and adjusted, two pairs ultimately had to be returned and the third, reground to my original prescription.



If it had not been for your Assistant Manager Angela working with your representative, Barry, in recognizing and re-meditating the problem, it would not have been solved.



Based on your Optometrist's (2) eye exam, your staff tried repeatedly. to remedy this situation but in the end only to be thwarted by your Manager, Christine. She was judgmental, curt, abrasive, uncooperative, insulting and rude. In short, Christine tried unsuccessfully to put the onus on me. She took a positive experience and made it extremely confrontational.


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