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I ordered something online and charge was processed without issue. However, 2 other orders appeared on my acct that I did not order. I called to dispute the charge because I use am-ex prepaid card and charges were taken from my balance. The rep I talked with just kept over talking me and repeating herself. Saying could not dispute charges because the vendor had not collected the money yet so I should wait and it would drop off. I could not make her understand that it needed to be disputed because it has been processed and will be collected. Finally asked for supervisor. Talked with him and he said I would just have to call back after the charge posts on account and dispute it then. I explained that I use 3000 per month on average that I have directly deposited to this acct and I am really upset at the lack of helpfulness I was being shown. Questioned why I had to callback again to challenge it and then again to make sure disputed. Was told "read your member agreement." I advised him that I was deeply upset by lack of assistance and will consider cancelling account and redirecting all deposits to a different company. His response? " well you can do whatever you want." As a disabled person, money and assistance ranked highly in my priorities. American Express seriously needs to rethink their customer service protocols. I'm a small fish with a very big mouth and a huge platform of access to voice my discontent. Huge fail.....


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