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I went in for a glasses and contact lens eye exam on Friday. The Dr sent me home with a trial pair of contact lenses and I ordered a pair of progressive glasses. I kept noticing that my right eye was blurry so I tried all the normal things - cleaned the contact lens, made sure it was in correctly, etc. I looked up my past several years eye exams and compared it to my new prescription. On my new prescription I noticed what must have been a typo because everything besides the BC was correct. My BC in my right eye is much different than my left eye, but on my new rx it was listed as the same. I immediately called the store and asked to come in for a rx check. I went in on Saturday and the dr basically brushed me off and acted like it was no big deal. I was offended because blurry vision is a big deal. In addition, I told her that I had ordered glasses and wanted to make sure that it was noted before they got made so that they would be corrected. The dr told me it was too late and that the order had already been sent off to the lab, but I have 30 days once they come in to change them if I am not happy with them. I informed her I had just ordered them the day before, and spent $600 in the store and expected my glasses to be right the first time, not have to send them back, especially when I caught the error the very next day. She changed my contact lens rx, but not my glasses rx and told me it was too late, that I would just have to wait until they came in and then send them back?!?! This is ridiculous! I may just ask for a total and full refund and go somewhere else, somewhere that actually cares about their customers vision and eye health. Wearing incorrect contacts and glasses can damage your eyes and cause strain, dryness, and other potentially long term problems.


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