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less than helpful.. I was treated rudely to the point of tears. I could not understand him very well. I requested to speak with another agent and he refused. I asked several more times and eventually he hung up on me. I called back and reached him again. At this point I was so frustrated with him interrupting me and over talking me . I asked him several times for another phone number where a superior could be reached, once again his answer was no. John told me he was the only one who could help me. My husband asked him why we couldn't speak to his supervisor and he told us there was not one. Eventually after much arguing over him refusing to let me speak to anyone I finally did speak to another person., not sure if they were a supervisor or not. This 2 hour ordeal left me totally frustrated . Worst customer service ever.


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