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I called Massage Envy Corporate Office on Tuesday, August 23 & sent the Corporate Office and email on August 24 - TO DATE NO ONE HAS GOTTEN BACK TO ME.



I called Massage Envy on August 25 & told them that EFFECTIVE IMMEDIATELY I want to CANCEL MY MEMBERSHIP. I will be going to a PROFESSIONAL MASSAGE THERAPIST at� DUKE HOSPITAL in the future.



I WAS NOT able to speak to the manager, the person I spoke to on the phone said I CANNOT CANCEL MY MEMBERSHIP UNTIL APRIL 2017. THIS IS NOT GOOD ENOUGH.



I joined this Massage Envy & was initially going once a month. I have�  a number of disabilities, walk with a walker & use a small Service Dog. On March 29, 2016 I was in an auto accident that has resulted in chronic neck pain. I found that the massage was the only thing that helped with the neck pain. Soon after joining I received the services of a therapist named Rebecca. I really liked her & felt so much better after treatment with her. From that point on I always made my appointments with Rebecca. Since I was receiving so much benefit from the massage I increased my visits to 2x a month.



The last time I saw Rebecca I went to make an appointment in 2 weeks but was told that Rebecca would be on vacation for several weeks. I took the next available appointment with Rebecca which was August 23, 2016 at 1pm.



I could have seen someone else in Rebecca's absence but because I worked with Rebecca for so long I felt she knew my body & my needs so I preferred to wait for when she returned.



On August 22, 2016 I received a message (I was not at home) from Massage Envy at Southpoint confirming my August 23, appointment with Rebecca (they said the appointment was with Rebecca) at 1pm.



Another doctor I see had a schedule change & could not see me at my appointed time. His office called me on the morning of August 23 & said that they had a cancelation that afternoon for 1:20 pm. I told the "NO I had a 1 pm appointment". Knowing Massage Envy's policy that I only had until 10 pm the evening before my appointment to cancel I knew I COULD NOT change the Massage Envy appointment. I could not schedule this doctor until September 6, 2016.



The past 2 weeks have been extremely stressful & frustrating for me. One of the issues has been treatment professionals changing appointments at the last minute. I really was feeling disrespected. There also are some issues where I am living with� a new community manager recently hired, again this�  elicited feelings in me of being disrespected.



On August 23, 2016 after a rather heated discussion on the phone with� the community manager that left� me feeling frustrated & angry I left for my appointment at Massage Envy with Rebecca.



As I always do I arrived early, I took my Service Dog for a walk then headed to� Massage Envy. None of the regular workers were at the desk, no one knew who I was - the regular workers know me. I gave my name but that DID NOT help I was informed that their computers were not working. They asked who I was scheduled to see & I said, "Rebecca". That was when I was informed that REBECCA WAS NOT IN but if I waited "a bit"� SOMEONE ELSE WOULD SEE ME.



After all the DISRESPECT� I have suffered these past weeks THIS WAS MORE DISRESPECT. If I wanted to see someone other than Rebecca I WOULD NOT have� waited for her to return from vacation� before making a follow up appointment. I would have seen someone else in her absence. I DID NOT want to see anyone but Rebecca which is why I DID� NOT schedule� with another therapist when she was� on vacation.



Given that my appointment was at 1 pm� - there were HOURS in which Massage Envy knew that Rebecca WAS NOT IN. The should have called me & given me the option of coming in or not.



I� considered calling Massage Envy to see when Rebecca would return but I HAVE DECIDED NOT TO RETURN TO� MASSAGE ENVY & WILL BE CALLING THEM LATER TO CANCEL MY MEMBERSHIP. I WILL NOT GO TO ANY MASSAGE ENVY IN THE FUTURE AS I FEEL THIS WAS VERY DISRESPECTFUL & INCONSIDERATE.



Furthermore, I WILL NOT recommend Massage Envy to anyone I know now or in the future.



I have ALWAYS been very happy with Rebecca's services but after waiting WEEKS for� her to return from vacation before making an appointment, having this appointment with her confirmed the� day before then arriving to find out she WAS NOT in� I NO LONGER WANT TO BE A CLIENT OF MASSAGE ENVY.



If you do not WILLINGLY CANCEL MY MEMBERSHIP I WILL INFORM MY BANK TO NO LONGER ISSUE PAYMENTS TO MASSAGE ENVY.



I had the option of seeing another massage therapist while Rebecca was on vacation but I chose not to do this because I had a good working relationship with Rebecca. I was told that Rebecca would be returning from vacation on Monday August 22 so I made an appointment with her - SPECIFICALLY� for August 23. On August 22, this Massage Envy location called me & CONFIRMED my appointment with REBECCA. I had to forgo a medical appointment to keep this appointment with Rebecca. It was not until I arrived at this Massage Envy at my scheduled appointment time that I was told Rebecca was not in. Also on the day of my appointment the computers were not working at this location.



THE WAY I WAS TREATED WAS UNPROFESSIONAL & DISRESPECTFUL & I NO LONGER WANT TO DO BUSINESS WITH YOUR� COMPANY.



ARE YOU GOING TO WILLINGLY CANCEL MY MEMBERSHIP OR SHOULD I CONTACT MY BANK & REFUSE ALL FUTURE REQUESTS FOR PAYMENT FROM MASSAGE ENVY?


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