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Ive been a Comcast customer for 10+ years. I upgraded to the new modem, box, and the talk into remote. For over a month I didn't have t.v. or Internet. Ive been calling 1x a week. Today I call again and Im told no one has ever put in any notes!! Mind you when they were supposed to do a service call, no one showed up. When i called they told me the problem was fixed outside..NOT! The very 1st phone call I made the woman on the phone gave me a ticket #. When I asked the supervisor about crediting my account for a month, she says I can only credit you for today, 6$. Im like wait a minute, I have this ticket with the numbers on it from when I initially started calling. She said since no one had put in any notes 6$ was the BEST they could do.Mind you,I did not have WiFi either. Im going to start looking for an alternative to Comcast/ Infinity asap


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