Flag Burlington Coat Factory Customer Service Review

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I have a complaint about one of the customer service at store in Arlington Heights, Illinois
their address location: Plaza 30 west rand rd. , Arlington heights,il 60004

This staff shouted/yelled at my son who touches the gift wrapping located in front of the cashier , while waiting for me to pay my purchase. This staff named Ray is super rude and no respect to all shoppers, He asked one of the guy who was paying if that's his son which is i look behind and find out he was talking about my son who just touching those gift wrap not even ruining or taking them out of the bin. The man answered : No, thats not my son and i said oh, thats my son, and he said Ray (staff) tell your son not to touch those stuff. And I said to my son come over here no touching. And my son is 4 years old just want to touch the wrapping gift paper and this staff Ray yelled and shouted my son , Hey, do not touch, get out and go to your mother, the whole store can hear his voice because he was so angry and very loud that my husband was waiting at the door heard someone yelling get out and go to your mother, everyone is looking at him and I was yelling at him (Ray) telling him, do not talk to my son like that,. Nobody has the right especially in customer service yelling the son of the customer in a very mean way and my son is such a sweet boy, who got scared with his yelling.

Please call me to explain the situation more and investigate this unpleasant and very disturbing attitude of one of your employee. The supervisor of the store give me the managers number and his name and it seems everyone is scared of this employee and he has an anger management issue for yelling loud to a child who is 4 years old. I returned my purchase right there and then and promise not to go back until that staff Ray is still there.


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