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I purchased w/CASH a pair of grade school Jordans for my godson in person @ Northgate(Seattle) FTL Lowell (store manager) took my $ and ordered the shoe online because it was not in stock, shoe NEVER CAME as Lowells system confirmed so I was told I had a CREDIT for the amnt. Few months later I go in for a specific shoe and was told you cannot use credit on a Jordan which is INSANE it was NOT a promotional sale I paid FULL PRICE FOR A JORDAN to begin with!! Called the customer service/corporate office lady I spome with was RUDE & couldnt locate my proof of purchase so she says, hung up from her called right back got another rep she IMMEDIATELY located proof of purchase apologized about my previous conversation and claim to have been issuing me a full REFUND check and told me to expect it within 14 days... Its been over 1 month and NOTHING, and I will be filing a grievance and if that doesnt work maybe even a small lawsuit just because I feel as if Foot Locker are STEALING from loyal customers the rep pulled up my rewards history and saw all my receipts where I buy 3 pairs of shoes a month and they will NOT take my money and LIE to me


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