Flag Visionworks Customer Service Review

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I ordered a pair of glasses from you after breaking the only good pair I have. My others are 2 years old and not strong enough. I was told 10 days but that they always come in before that. When I called to check today, they told me I now would have to wait until 10/3. Really, first of all, I got no call informing me of this, secondly, this was your fault, you should do everything to honor the original date. Also, I told the sales person when I bought the new glasses that my only other pair was 2 years old and not very good. Tonight, she offers a temporary pair to help me out until 10/3. Why not offer this immediately? Only after my order got screwed up did she offer any help. I am so disgusted right now I am thinking of going in tomorrow and just getting my money back and going somewhere else. Apparently, customer service is not a high priority with your company. You know, word of mouth is your best or worst advertising. My opinion is pretty poor right now and I am not afraid to tell people how upset I am.


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