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To Whom It May Concern,

I stayed at the Ramada in Albany, NY on 9/30/16. I have been a return client of Ramada for many years and it has always been an excellent experience but this time, not so much. They said all their luggage dollys had been stolen so we had to hand carry e erything to the room. The lobby was unkempt, the staff a bit frazzled. We had resevered a room with two queen beds but upon checking in they said all they had was a room with one king which we took just to find it was one double bed. The room was clean but all the lamps were unplugged. We had to move the bed to plug in the lamps. So I was disappointed in the overall experience. I am hoping this was an isolated event.


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