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I, my mother, and my husband have all had multiple loans with title max and while under previous management, we had nothing but great things to say about the company. The service staff were friendly, efficient, empathetic, and always willing to work with people when unforseen difficulties arose. Now that the Store on route 460 in Roanoke, Va is under new management those qualities are non-existant. They call and harrass us, are not willing to grant extensions, and seem to have no concern for life situations that happen. Even though the longer it takes you to pay, the more money they make on daily interest, they are ruthless in thier collection tactics. I have but will never refer anyone to them again, and once my loan is paid iff, I will take all future loan needs elsewhere. I have gone from a happy returning customer to a customer that actually despises Loan/Title Max.


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