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I am a state farm client and have received the worst company to client relationship ever I have had hail damage on three occasions I have been cursed yelled threatened deamed and discriminated against my disability by 3 state farm employees one a number of occasions ( Bruce Kittermen rapid city SD, Troy Cook Denver CO, and Shane Brown Denver CO) a fourth employee has made me seem like a liar and a con attest to a local business in rapid city SD he is a claims estimator ( Doug Aspen) I am being forced to pay my bill by phone with a cc which will add a fee my car is now considered a total lose salvage title if I try to sell it which I did not agree to or sign anything to state it as such I have not been payed out on any of my two identical claims paperwork July 25, 2016 paperwork and August 16, 2016 Paperwork are identical with just a add note that the damage for the July 25, 2016 was previous with no new damage on August 16, 2016 which I have glass and another estimate from a hail specialist in rapid city SD reporting about a $2000 defence all four reps saying my damages where cause on July 18, 2016 when I had no coverage but I was suppose to because of my job at the time Bruce Kittermen claiming he had no knowledge of my disability however have 2 loan paperwork one filled out by him at his desk In rapid city SD and another by one of his agents over the phone which both have source of income for me listed as ssdi which is social security disability income and Shane Brown along with Troy Cook both claiming I am a liar about the storms after I have sent radar images and other supporting evidence one the words of Bruce Kittermen saying both the July 25, 2016 and the August 16, 2016 storms hit the south of rapid city with Bruce Kittermen saying and I quote I don't know if you where hit I am not a weatherman. As well as Bruce Kittermen swearing Infront of my 4 year old daughter while on a conference call with Shane Brown and threatening to physically remove me from his office after discriminating against my disability in the same meeting. I did have one person try to handle my claim and pay me out for my damages for my claim on August 16, 2016 by telling me to fax a copy of my title in however I received a call ten minutes later from Shane Brown say I have your claim again I will not be reviewing it and I will be denying it immediately. My total condition adjusted market value was suppose to be $4,473.00 sales tax $178.92 deductible -$500.00 and net adjusted value $4,151.92. I have tried to talk to a high up manger several times I have tried to escalate my claims with no return info while being told they have 72 hours that they have to contact you back in. I have been told they is no way to contact the hr department or higher personal I only found your email by conducting my own searches which lead me to state farms 2016 code of conduct with your name as CEO and then searched your name for a way to contact you which of course I did find finally after about 2 months of looking on my own no one in state farm gave any information on you or anyone else to contact I would very much like a replay from you with a course of action taken also if my car is now a salvage title it will do me no good so if that is the case I will need my hail damage payout and I would like an apology letter for all involved to discuss with my disability consoler and just to let you know I have been meeting with my consoler to discuss how I am wrong why I am a criminal in the eyes of the state farm reps involved how I am to go forward with doing business at the location that Doug Aspen made me appair as a dishonest criminal person and how I am the bad guy due to my dealings it will take some time to correct my thinking about myself with this manner


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