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I can not believe the terrible service I received while shopping at the store in Huntington, NY nor the fact that it is impossible to reach someone in the corporate office to discuss a problem with. The operator tried, at least, SEVEN extensions and not one person answered the phone. Doesn't anyone WORK THERE. Then she tried to allow me to leave a voice message and the box was full and not accepting messages for two different extensions. The quality of service at Lord and Taylor has been declining, but this was the last straw. I have been a loyal customer for over 20 years and, quite honestly, each year I shop there less and less.


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