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I had two very bad experiences at vision works.
The first time I could not see far with the glasses and could not drive on the highway.
I went back multiple times and every time they said they fixed them, but I was never able to see with that pair and went back to my old pair.
Later, I met one of the salespeople and expressed my frustration and told him that I had a new prescription. he told me to go back and promised to help me. I went back with a new prescription and a note from the eye doctor to to match the curve and the lens material to old glasses. They did not follow the doctor's order and I went back to Key-Whitman and they spent almost two hours and they found out that the vision works people did not follow any of the doctor's order and used discontinued material. They did not match progressive base curve or lens material. I went to other optical stores and they confirmed the same thing.I spent almost $1,000 on two pairs that I cannot use and I am still dealing with them and they will not fix both pairs. I believe I will seek other actions after I exerted all my energy with them.


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