Flag Best Western Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

NEW CUSTOMERS ARE LOST



Best Western Customer Care is not interested in taking care of or keeping new customers. Bottom line.



They are more concerned with the cost of keeping customers rather than the VALUE OF KEEPING CUSTOMERS



We're told by Brandon, a customer care rep that having our reservations cancelled by the hotel without an email cancellation notice and losing our extra large booked room and having to rebook a smaller room at a higher price the day before our departure from out of state to an SEC Homecoming game was not worth a free rewards nite compensation.



Had I not called to confirm, we wouldn't have even known, NOR WOULD WE HAD A PLACE TO STAY!!!!!



I was even told I cancelled it and when I said I did not and they couldn't find the confirmation #, I was told hotel mgmt would call me back. They did NOT call me back



I took a chance and rebooked a room. (I will say the room was clean a credit to housekeeping to whom we tipped directly and complimentary to the housekeeping mgr , Ms Daisy)



Upon arrival I was told, email was sent and phone call made. Showed Mgr my phone in and out for the preceding days ~ No call and no email



Had the Mgr dial my phone and sure enough it rang. Had her send an email, sure enough, the email canes through



Now what would you think?



Mgr stood her ground and was not in the slightest apologetic.



i also talked to Robert, a supposed Customer Care Supr. I was told there is "no official policy for cancellation notices". And it was my responsibility to make sure the credit card was valid



Let's talk about that. My card was lost between the time I made the reservation and the time the card was run for the room and it did not dawn on me to call and give the replacement number



So don't expect a cancellation notice or any grace from Best Western and don't expect them to care more about the VALUE of keeping you as a customer, than the COST of keeping you. They DO NOT CARE


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video