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My son had bought a pair of shorts that were too big and had asked me to exchange them for the proper size. He couldn't find the receipt but I didn't think it would be a problem since all the tags were in place. The next day I went in and tried to return them and was told that the shorts were not coming up in the system, therefore, they could not take them back. I then requested to speak to a manager because this didn't make any sense to me. A female manager came and basically told me the same thing. I told her this doesn't make any sense especially because all the tags were still in place and there is a return policy on the wall stating "if you don't have a receipt, store credit will be issued". She said it does not apply to everything and once again, it's not coming up in the system". I asked her to bypass the system and she said she couldn't so I asked to speak to the General Manager. The General Manager came and I told him I was getting offended and not understanding what the big deal was and that I was feeling like I was a criminal. He apologized and told me there might of been something wrong with the tags so he allowed me to exchange the shorts. I was upset because what they put me through and I don't think I ever want to shop there again!! This is Marshall's in Sacramento, CA on Florin Road.


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