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To whom it may concern I have been a loyal customer and has always thought of Marshall's in high regard. But I had a very unpleasant experience this past Friday. At the Marshall's in willow Grove pa. I was unfortunately there around 3pm -4pm. At checkout counted 19 people in line more than half were seniors. I requested that manager be called and open more register. Only two register was open. I have two issues the lack of adequate open register. But the main issue is a young white woman a bit on the husky side. She thought it was amusing my request for more register to open. I can't remember being so insulted and annoyed by your employee total unprofessional and lack of of concern. When I asked Lorraine what was her name she said she didn't know. I also expressed my concerns which was obviously ignored in my presence. I want to add that Lorraine was apologetic. The young woman had her hair in a bunch and wore a faded denim jacket she stood out because most Marshall's employees don't present themselves in such unprofessional garb.There are many many options for consumers to spend their dollars no one has to put up with any store and there poorly trained staff. I would like a response to this complaint. My email my home number Thank you for a speedy response. This young woman should not be up front directly dealing with customers.


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