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after a few hours today of talking to at least 4 customer service reps. the last one tells me that the email I am using (.mil) will not be receiving correspondence due to the firewalls. why didn't all the folks before her tell me and have me waiting for my documents?
the call centers take the request and submit a ticket for someone else to process (then you have to wait for 2 hours for the processing time). and you cant call the person who is processing because apparently they don't have phone numbers. somehow I don't think this is the best or nearly a good process/system for customer support. not sure how you can call that customer service when you call to submit a ticket and there is no follow up process to ensure the issue has been resolved.


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