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You should really, really tell people BEFORE they spend $1681.00. On a paint job that they should EXPECT trash in the paint.

The manager's words. "What the hell do you expect for that kind of money? I dealt with another gentleman when I brought it in. I believe his name was Nare. He was very helpful. This vehicle had been sanded before bringing it in. It had been sanded and primed. (with no runs or orange peel)
All I ask was for the vehicle to be lightly sanded and sprayed. I paid for what I was told was the Maaco PRIEMER PAINT JOB.

Base coat, and paint. And I quote, "Just like factory job".

I know, its Maaco. I was not expecting a flawless show quality perfectly smooth paint job. I knew there were some wrinkles on the vehicle. It had not been glazed and smoothed.
I did however expect no runs and not trash. Or orange peel. It had all 3.
When pointed it out to Bruce. His response, very rudely was

"What the hell do you expect for that price. Its gonna have some trash in it."

I said. "Well then you should have that on your web site or at least tell people that before they plunk down 1700 dollars. Had I know that I would have gotten the cheaper job."

His response to that was. "well there would have been a hell of a lot more trash in that than this one.

Finally, he agreed to have the runs buffed out and when they scratched off the bugs on the hood. They touched it up with a different color paint.
At this point I had enough. Nare got me a little of the paint in a water bottle and I am going to repair the wrong color touch up myself.

Folks, I did not expect perfection. But I did expect the manager to at least to have a little more pride in the work than to say these things to a customer. I am in a service position for a living. If I EVER said things like that to a customer, I WOULD BE FIRED. Even if the statement was true.

If these things are as he said to be expected in Maaco's work. They should be stated to customers before they give you the work. This was not customer service. Not even in the neighborhood.


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