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David Kalosky





Why do Verizon store representatives say one thing, to which the customer agrees, while Verizon customer service representatives say something entirely different? This difference normally results in an increased phone bill. I have come to the conclusion that the Verizon store representatives are either poorly trained or extensively well trained not to reveal all the additional costs to a customer when he or she buys or upgrades their phone or phone service plan.

We are college educated seniors with all our faculties who still understand and remember what is being told to us by your condescending and superior sounding phone customer service representatives. Also, when we have told your phone customer service representatives what we were told by other previous phone representatives, we were told that those conversations never occurred, until we give them the date, time and representative�s name. Then your representative magically finds the record of the confirming conversation.

I also feel that it would be wise for us to record, with their permission of course, our conversations with your store representatives; even though we realize your phone customer service representatives would not be bound to honor those conversations.

Thank you for letting me vent after a very frustrating series of telephone conversations with your phone customer service.

I must say that your cell phone service is second to none, but your sales and customer service leave much to be desired.

Please feel free to forward the above to those who care about Verizon customer service.



David Kalosky


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