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Valley Plaza Bakersfield, California: This Hollister location is absolutely RIDICULOUS! I have never posted a review for any store but after the past month I have been in this store 3 times and all of my experiences has led me to write this review:
1. The store environment makes me physically ill the heat and massive aroma of all the body sprays and cologne with no central air just fans circulating the air around is a definite recipe for a headache or lightheadedness for people who are sensitive to perfumes. I have seen people sweating while waiting in line!
2. The store has 4 registers and the most I have ever seen open is 2 the manager on duty always tells me the other registers are broke (so that means they have been broke for a month now) while I was cashing out after waiting 35minutes in line I was being charge for pants that I never even put on the counter. I had to explain 2 times that the pants are not mine. I had Hollister cash and a coupon that was emailed to me yesterday and I brought them up on my phone and the cashier told me "sorry those have been used before" I live an hour away from Hollister and I don't remember using my coupons or cali cash in the past 19 hours since I received the email. I finally just paid the full price because I waited so long in line and dug through piles of clothes to find my daughters size.
3. This store is a mess. The floor people pay no attention to the customers they just act like they're folding clothes and whenever I ask for a size I'm either looked at like I'm dumb or I'm told "we are out of that size" as if they just know that off the tops of their heads.
4. I am not one to insult younger people for being immature but honestly everyone in this store is under 20 and it is lacking leadership and organization. These two qualities are not easily understood by younger people they need a stable experienced manager to guide them in the right direction and I did not see any manager capable of doing that. I honestly believe the brand "Hollister" is the only reason people put up with this disastrous store. I would bet on this stores sales increasing tremendously if the above was taken into consideration and established but for now to save yourself a headache and increase in blood pressure I would shop on Hollister.com. GOOD LUCK! Valley Plaza Hollister


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