Flag Hibbett Sports Customer Service Review

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My daughter received a small under armour duffle bag for Christmas from her grandparents that live out of town. She needed a larger one so I took it to our local Hibbits for an exchange initially. They did not have a medium duffle in that style or in any other medium in women's styles/colors so I asked if they could order one and they said no. I asked for cash back so I could order her one direct from under armour. The "assistant coach" told me I would need the receipt for cash. . So, I contacted her grandparents and they drove us the receipt over this weekend. They arrived late and left after a short visit. I brought the bag and the receipt to the store today and the same "assistant coach" told me he could not give me cash because they paid with credit and he would have to put it back on their credit card. I was pretty agitated and reminded him that last time he said I would only need the receipt but I relented and told him to go ahead and add it back to their card even though I had already ordered one from under armour online and paid myself. Then, he actually asked me if they were with me. I had walked into this small store and went straight to the counter. The grandparents were obviously NOT with me. He then said he had to see the ID and credit card to swipe it back onto the card. I told him he could see her grandfather was not with me. He said that if he talked to him and got his credit card number over the phone he might do it but the reason for all this was to prevent theft. I told him that I was not trying to steal the bag---I had the receipt. He then offered up that even a gift receipt would not have worked. I told him this was ridiculous and that I did exactly what he said and brought back the receipt so I wanted either cash or on the card. He actually then said he had told me the first time that he would need the receipt AND that IF they had used a credit card he would need to be present with ID and credit card. I told him that was absolutely not true and that he had not said that at all. He outright lied! There is nothing that makes me angrier than a liar. If he had said that then why would I have come back to the store with rhe credit card receipt on my own? He stopped trying to push that after I repeated that I was 100% certain he had not said that and he knew it. I told him I would like for him to call his store manager. He said she would only say the same thing. She wasn't working so he said he was calling her personal phone but then didn't leave a message for her---said she didn't have voicemail. He wouldn't give me her number. I asked when she was working next, took the bag, receipt and left. I DO NOT want store credit because I will NEVER shop Hibbits again! I tried to call the corporate office and got the run around being transferred from one dept to another after being disconnected a couple of times---so I can definitely see where the customer service training comes from. Finally, I ended up leaving customer service a very mixed up message---I was just so angry and frustrated. I'm supposed to get a call in 24 hours from the district sales manager---not counting on it considering the service experience thus far.


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