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I ordered two identical handbags in November that I intended to give as gifts. I did not like the bag. It was small and poorly made--looked like Walmart quality. Because they arrived in two separate packages with two separate return labels, I returned them separately, mailing both packages at the same time and the same place. I only got credit for one return, and now I am getting the runaround with customer service. I have made 4 phone calls and sent one email. I got no response to the email and have spent hours on hold only to get no help or to be cut off. I just spent another hour on the phone while someone FINALLY confirmed that they did, indeed, receive both of my returns. I now at least have a case number to refer to if the money does not show up in my bank account. Of course, I still lost the shipping money on both packages, which sucks. At Nordstrom, shipping and returns are always free. This would never happen at Nordstrom, king of customer service, and I will never shop at Lord & Taylor again.


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