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I ordered a gift certificate from Massage Envy online. I have been billed the one hundred dollars, but the gift certificate has not been emailed to the person I am gifting it to. I have called the main MA number and the number of the salon where I anticipate my niece will go, but with no results. At both sites, I spoke with employees who said that this has been a problem. One gave me another website to contact, but it does not seem to exist. I should not have to pay for a gift certificate that never reaches its destination. Please contact me, Mary Quinn a to resolve this matter. I have a copy of the authorization key for the gift certificate, which I received - not from Massage Envy, but from my bank.


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