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Was a member at castle creek location, they changed new aquatic manager then every week it seems like the the rules changes. Before every thing was great, they adjust the rules to however it was convenient for them. Put in my notifications for canceling by 30 days like the requirements still being charged. The manager or the person who's in charge to do refund was so hard to get a hold of end email never got a response. They get me refund but the wrong amount so much hassle. They super nice when you first register after that no service. My friend have told me that they also having hard time to get their lifetime bucks. Will not recommend the castle creek location! Management team is not professional and courteous! They let everyone just walk by the family restroom to get a shorter route to the mans or woman's bathroom including the staff themselves, they don't follow their own rules but the aquatic manager was above n beyond to apply what it's supposed to be rules on member!


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