Flag Ralphs Customer Service Review

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I am a long time customer who spends a lot of money with your chain of stores.



I felt it was necessary to bring to your attention how poorly managed and operated your 12921 Magnolia Blvd location is presently. The store is dirty and the checkout is a joke,in regards to effciently getting the customers paid and out the door in a timely matter.



The most irrating point being that throughout this location, the verifone credit card machines electronic pens are constantly missing and never work correctly. Frankly I don't want to sign with my finger on a dirty screen that the public is constantly doing the same with.



Your managers and supervisors could care less and offer lip service that the devices will be replaced, yet never do!



The same breakage occurs at your A Ralphs(aka... Hughes) store off Ventura in Studio City, yet they manage to correct the problem in a timely manner and operate in a much more pleasing and efficient manner overall. Unfortunately, its not convenient for me to get and the parking is difficult.



The bottom line is you need to correct the problem, or I will be forced to do more of my shopping at Gelsons & Whole Foods where the stores are clean and the credit card scanners work properly.



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