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consultant:KL This is what I wrote to the GNC corporate office pertaining to my bad experience yesterday......When I first walked in the consultant was on the phone dealing with personal business it sounded like. When she finally got off the phone she didn't even acknowledge me with a hello. I told her I needed to return something and her first response was "how many pills did you take out of here?" Automatically assuming that I've already opened it and took pills. She then asked "why are you returning it?"... I told her that it does not work for me. I almost felt like I was being investigated for the money that I spent! She then takes out the receipt and looks at it very carefully for a period of time and told me that if it was a debit she can't do it....????? ... by now I am extremely confused on why this woman is torturing me about money that I spent and want back! She then sees the transaction was made on a credit card and asked me for my card... when I gave her my credit card she saw that the name on the card was Willie Brooks and automatically ASSUMED that the card could not have been mine being that I am a woman....with a name like Willie she says assumingly of course...."if you don't have an ID then I can't do anything for you." So of course I have my ID. It just seems like she tried to make every excuse not to accommodate me with my return and I even mentioned a different product and got no help from her whatsoever! This woman is a horrible example for a GNC consultant and I definitely would never recommend this store to anyone as long as she is there. I absolutely 100% felt completely discriminated by this woman. And yes I am a woman of color.


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