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So, I get up at 5 AM this morning so that I can have my dog fed and ready to go for her grooming day appointment at 8 am at Petsmart on Remcon. I get over there, I'm walking in front of the store, my phone rings - it's 7:50. I see that it's Petsmart and figure since I'm already here, let me just go in, then I have to call them because the front door is closed since they're not open for business in the store. The lady comes to the door and says "oh my gosh..." we walk in and she tells me Valerie, the groomer that was supposed to groom my pet, has called in sick, she literally just called in sick at 10 minutes till eight. The girl tells me she called me right away. As if that's not bad enough, the girl tells me that there's another dog waiting for Valerie that they "have to take care of" and she has to reschedule my pet. First of all, this is a poor management. To call in sick at 10 minutes till eight knowing you have appointments waiting- that says it all.


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