Flag Dickey's Barbecue Pit Customer Service Review

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Be very careful! I went to Dickeys on north 12th St in Hanford, CA- ordered the Pit Boss Deal (sausage with cheese sandwich & side)on Tues 5-30-17. When I went to take the 2nd bite a sharp piece of bone (or other hard material) lodged between 2 teeth and chipped my tooth. As if that was not bad enough the Manager-Nick would not give me the insurance carrier or any company information stating there should not be any bone in the sausage. After I asked him to call someone in Corporate he then stated "Manuel Sousa, Director of Operations wanted me to pay for the dental work and they would reimburse me". I gave him my name & number (he wanted more info but I would not give me who I could contact for reimbursement). What kind of poor customer service is that. I enjoy their food but I will not be eating their again- dental work is way too expensive!


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