Flag Bank of the West Customer Service Review

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If I could I would give this bank 0 stars they locked my online access to my account and the only way to unlock is to call them and have them fix it well I called plenty of times never got an answer and I even went in only to find out they were closed this has been going on for a week and I cannot gain access to my online account and to top it off they're closed on weekends and at 5pm everyday when every other bank is open til 6pm I don't even have the option to go in right after work . I couldn't even add my wife as a joint user because customer service Is good for nothing! Then my card was lost and I called to report it and they tell me they can't do anything that I need to go into the branch or call them they had the worse attitude and were talking as if I was stupid. They were like "your card is lost so why are you calling us" this was the second time I called because I could not believe that this bank does nothing for you when you lose your card on a weekend the first time I called the guy hung up on me because I was in awe and kept asking what should I do ?? mind you this was on a Sunday so if my money is stolen I need to file a claim because they did not have access to my account to block my card I have NEVER had this issue with any other bank I've been with and seems like I will be closing my account here to because they're so inconsiderate about their customers .


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