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tried to call to get my balance and to know that the payment to pay off my bill was in fact completed since I had not seen the money taken out since I paid on the 20th Sep. however, I had someone by the name of Lynn in the filipines continue to ask me far and above personal questions after stating to me that she had pulled up my acct., not feeling comfortable with the personal questions and backside of security code for my card I refused to give her that and my full social security number date of birth etc........then I called the corporate office and spoke to the operator and she passed me on to a Ben whom he said was a manager....all he could do is gobble gook wordsmith with me and frustrated me even more. finally I just told him that I felt I was speaking a wall with what I needed to accomplish and conversation over with him. hung up and found this and I am so frustrated and upset on trying to find out info on my acct and why I have a print out that says my acct is paid in full but nothing more and no money removed from checking to paying the bill. I pulled it up again to see my bill and didn't show that I had paid it off but showing what was owed with payment 0 and date due. I am completely baffled and frustrated to no limit here with the kind of customer service provided. Not sure I want to use my card anymore which would mean that I would have to deal with this again,,,,,,,,,,,,,do not like someone in a foreign country knowing all my personal info ,,,,,,,,,,,,not going to happen, give them the last 4 digits of card last 4 digits of social and nothing more should be able to pull up acct without any problem,,,,,,,,,,,so no date of birth full social etc is unacceptable.....
unhappy card holder


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