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I had a terrible experience with the manager at Arbys today. When I was at the drive thru to place my order, I was greeted with "go ahead with your order." I ordered an iced jamocha coffee without ice and no whipped cream. I was told that I wanted an iced coffee. Then I repeated my original order and was told to pull around.

After pulling to the window, the person said "why would you want to pay $2.79 for that coffee when you can get an iced coffee for less. I was very offended and said forget it and drove off. I was so furious that I looked up the number to the restaurant and asked for a manager. I was told by the person that answered the phone that she was the manager and then she said she was trying to give me some else that costs less.

I told her that I get this coffee all the time and that I had a coupon for 50 percent off and there is a difference between what I ordered and an iced coffee. I told her that it is not her place to tell a customer what to order and that she doesn't know my financial situation. She apologized but by that time I was so furious and didn't want to hear anything she had to say. I will probably never go back to this restaurant again.


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