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I submitted my complaint on 11/30/17 and still haven't heard anything. I placed an order on November 28th for delivery on November 30, between 11:00am-3:00pm. I received my delivery at 7:00pm! I had to cancel my doctor's appointment because I needed to receive the grocery today for a handicapped person and I had to wait four long and frustrating additional hours. Upon receiving the bags, the avocado was super mushy that when I took it outside the bag, it oozed out so I had to throw it away. The mandarins that I requested were NOT Organic satsuma mandarins that I had asked and paid for. The icecream was so melted to a liquid point that it was past the stage of even milkshake consistency. I am so very disappointed with your customer service and lack of notice at least a day before delivery for the time change. I had to make numerous phone calls to Safeway customer service and the driver as well. After waiting eight long hours and receiving incorrect, melted frozen, and mushy food, I am requesting 100% refund. I have been calling every day for the past two weeks since my delivery and no one has returned my call to resolve my complaint and to refund my money.


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