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Not just today that is 4 days after Christmas and Zara is having a sale, but ALWAYS the lines to pay and the time your customers have to wait makes for a HORRIBLE CUSTOMER EXPERIENCE.
Zara in this location has very few registers. The store services women, kids and men. Register employees must tag, hang up and store all returned merchandise - all while there are 20+ people waiting to pay. I don't for a second blame the hardworking employees at this store. I blame your processes and procedures that makes me, and many others I might add, not shop in your store. I unusually peek in and look at the long lines and DONT STOP IN.
Survey your customer base and see if they don't agree w my assessment. Zara is a multi-billion company. Come on- you can do better than this!


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